Please send any questions, comments, requests and bug reports to support.
Our support team is online every day with typical time to answer of 2 to 24 hours.
When you contact technical support, you should be prepared to provide the following information:
- Product version (you can find this information from About menu item of Help menu).
- Database system version and operating system version (including service pack version, if applicable).
- Product Log file.
- A description of what you do before the problem occurs.
- Error messages you see when the problem occurs.